Scheduled appointment time was respected. Service was performed fast, staff was friendly and respectful of my time. However, I was charged more than initially told over the phone for my synthetic oil change, which was disappointing.
Tabitha, We apologize if there was a break down in communication in regards to the pricing of your synthetic oil change. We are confident that our services/inspections are completely thorough and we know that our pricing is competitive. However, our advisers should have been clear and upfront as to what you as the customer should expect to be financially responsible for. We apologize for any confusion or misunderstanding and just hope that you might give us another opportunity to show you what Cooper's has to offer. Thanks for the honest feedback!
- Cooper's Automotive