I am a fairly new customer with Cooper's Automotive. My car is not new anymore, more the opposite. It mostly needs oil changes and some smaller fixes here and there. Due to its age, certain quirks crop up, and the question is what needs to be fixed, how, and when. Cooper's has assessed these quirks without recommending going all in with repairs, but rather explaining what is going on, what the options are, and how aggressively (or not) a problem should be addressed. This speaks for their experience and respect for the customer, and I will be happily coming again.