The employees at coopers automotive make sure the work they do is done right the first time. Recently I need a part for my vehicle that is 27 years old, Erick took the time to locate the part, it took about a week. When the part arrived it was broken. Erick again went on the internet and was able to locate the part again, about 2 weeks later. When installing the part in the door,the mechanic noted that the window motor regulator was not working properly. Eric called me and gave me the options on fixing or not fixing the regulator. With his advise I had the regulator replaced. This type of service you do not receive at the dealerships.