As a first-time-customer, I was disappointed my front axle seal leaked after the front axle was replaced, but it seems replacing the axle seal is not a customary part of the process. It was also disappointing to note the fluids in the radiator and windshield washer fluid reservoir had not been topped off as I requested and was noted in the receipt.
Hi David, First of all, thank you for taking the time to reflect on your first experience at Cooper's Automotive. Secondly, we are very sorry it was a negative experience and we take your feedback very seriously. We are extremely sorry for the troubles and confusion caused during this experience. If you would allow us a second chance to service your vehicle, we would appreciate the opportunity to make this right with you. Thank you for selecting Cooper's and we truly hope to see you again in the future. Thanks again! ~ Cooper's Automotive
- Cooper's Automotive