So far, I give this place 5 stars... I called the place I usually go to and asked if I could bring my car in the next morning to get the panel on the bottom secured since it came loose and was dragging on the road. They told me, "we'll be open in the morning and bring your car in as early as you can." I showed up, waited 10 minutes in the office for someone to come help me, no one showed, and I walked out. What companies don't realize is they don't have the luxury to fuck up anymore. Every moment and interaction of your business counts otherwise people go elsewhere. I found Cooper's on yelp, called, told him what was going on, and he said to bring it in. When I got there, he took the keys, drove my car in to get fixed, and came back 5 minutes later. I asked him how much, and he said no charge, the panel was just incorrectly installed from the previous place I got work done and to have a nice day. He didn't get any contact information & didn't tell me I needed to spend $2,000 dollars on this, this, and that. Just a simple fix, and nice, honest customer service. I'll be coming back here for future work on our cars. p.s. If you're curious Fordyce Auto Center is the first place I listed.
Hi Renee! Thank you so much for taking the time to leave us such a great review, we really appreciate your feedback! We're so glad to hear that you felt we were able to meet your expectations of a quick and helpful service experience with your vehicle. Thank you for allowing our team and family the opportunity to earn your trust and continue building a relationship with you. We look forward to seeing you at your next regularly scheduled maintenance. Thanks again! ~Cooper's Automotive
- Cooper's Automotive