I usually have excellent experiences at Cooper's and have been using it as my sole repair stop in Lafayette since moving here. That being said, this past experience was not as positive. The oil light along with an alarm came on the day the oil was changed and kept coming on, which has not occurred with this car before I took it back in and, after taking a look, the fellow at the front desk suggested that that some hoses had been changed in the week since the oil change( not true; nothing has been done other than oil changes in the year and a half we have had it). When I told him this was not the case, he insisted and seemed to suggest that I was not being altogether honest. Hopefully the problem, whatever it was, was resolved when it was looked at and also that it was just a fluke to have service that was quite this poor. I have had great experiences until now, mostly with Jessica, who always treats me like a valued customer.